Privacy policy

Last modified: January 8, 2026

At Innov8 Solutions, Inc., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or engage with us in any other way. This policy applies to users in the United States, including those in California, as well as individuals in the European Union (EU).

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Identifiers: Name, email address, postal address, phone number, IP address, and other similar information.
  • Transaction Information: Payment details (such as the last for digits of credit card numbers, billing address, etc.) for purchases. We do not store credit card numbers; all payments are handled by Shopify and its approved payment processors.
  • Usage Data: Information about how you use our website, including your device information, browsing behavior, and IP address.

Sensitive Information

  • We may collect sensitive information related to your purchases, including data about your preferences for adult products. This information is processed with extra care and stored securely.

Cookies & Tracking Technologies

  • A cookie is a small file placed on the hard drive of your computer. We use essential, functional, performance, and marketing cookies for the purposes described below. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website unless prohibited by law. We use cookies, web beacons, and other tracking technologies to analyze website traffic, personalize your experience, and serve relevant advertisements.
  • You may opt out of some cookie uses, including analytics and marketing uses, through the consent banner that appears when you first visit the site or through the Manage Cookies link in the footer of every page.

2. How We Use Your Information

We use your information for the following purposes:

  • To process transactions and deliver the products and services you request.
  • To personalize your experience and improve our website.
  • To communicate with you, including sending marketing emails (you can opt-out at any time).
  • To detect and prevent fraud and ensure the security of our website.
  • To comply with legal obligations (such as tax reporting, anti-money laundering laws, etc.).

Legal Basis for Processing (EU Users)

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Consent: Where you have given us consent to process your data, for example, when subscribing to our newsletter.
  • Contractual Necessity: To process orders and fulfill contractual obligations.
  • Legitimate Interests: To improve our website, marketing, and customer service (unless overridden by your rights and freedoms).
  • Compliance with Legal Obligations: Where required by law, such as for tax or legal reporting purposes.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted service providers who assist us in the operation of our website and business, including:

  • Payment Processors: For transaction processing.
  • Shipping and Fulfillment Partners: To deliver your orders.
  • Marketing and Analytics Providers: To help us improve our services and marketing efforts.
  • Legal Authorities: As required by law, to respond to legal processes or comply with a legal obligation.

We ensure that all third parties who process your data comply with the applicable data protection laws and have appropriate safeguards in place.

4. Explicit Third Party Disclosures

Third parties may use cookies, pixels, or similar technologies in order to provide you with advertising based upon your browsing activities and interests. Third-party cookies include essential, functional, performance, and marketing cookies. Analytics and marketing cookies can always be opted out of using our consent system available through the Manage Cookies link in the footer of every page.

Google

We partner with Google Analytics and Google AdWords to collect site usage and conversion data for the purposes of analytics and marketing efforts. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. More information about how Google collects and stores information is available here.

Microsoft

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Matomo

We partner with Matomo to enhance our ability to track and analyze website traffic and user behavior. Matomo collects data such as IP address, URLs and page titles of visited pages, referrer URLs, tracking cookie IDs, geolocation data and site searches. For more info on data Matomo collects view their statement here.

Dotdigital

We partner with Dotdigital to manage email marketing and personalized communications. To provide these services, we share certain personal information with Dotdigital, including your name, email address, postal address, and purchase history. If you have consented to Targeting cookies, Dotdigital may also collect information about website browsing activity to help personalize marketing content and product recommendations. Dotdigital processes this data only under our instructions and does not use the information for its own purposes. All personal data is stored and processed securely within the Dotdigital platform in compliance with applicable data protection laws. Customers may withdraw Targeting cookie consent or unsubscribe from marketing communications at any time. If you request deletion of your account, we will ensure that your personal data is also removed from Dotdigitalā€™s systems.

5. Your Rights

For Residents of U.S. States

  • Certain laws like the California Privacy Rights Act, the Virginia Consumer Data Protection Act, and the Colorado Privacy Act, grant you rights to control your personal information. Although some of these rights apply generally, certain rights will only apply to limited individuals or circumstances. To the extent that these laws apply, you may exercise the following rights: Right to Know: Note that much of the information you are entitled to know or access is disclosed in this Privacy Notice. With this said, you have the right to know about our information practices. You also have the right to access the categories of data we collect, with whom we share or sell that information, and, in some cases, what specific personal data we associate with you or your account.
  • Right to Data Portability: If you request a copy of your specific information then we will provide it in an easily accessible format.
  • Right to Delete: You may request that we delete the information we have collected about you. Depending on the applicable law, in some cases we are required or permitted to retain your information, even if you validly requested we delete or erase it.
  • Right to Correct Information: You may request we correct or rectify inaccurate information we have collected about you.
  • Right to Opt-Out of Sale: We do not sell personal information, but you have the right to opt-out of the sale of your personal information.
  • Right to Consent to or Limit the Use of Sensitive Data: Some residents may have the right to consent to the use of their personal data. California residents have the right to ask that we limit our use and disclosure of any sensitive data to certain purposes permitted by law.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.
    To exercise your rights, including CCPA rights, please contact us at Online_Support@romantix.com.

Right to Object

Please note the following in connection with your right to object:

If you object to data processing for direct marketing purposes, we will no longer process your personal data for these purposes. Exercising your right to object is free of charge and can be carried out informally, ideally by clicking on the ā€œunsubscribeā€ button offered in any of our marketing emails, or via email to: Online_Support@romantix.com.

In the event that we process your data to protect legitimate interests, you may object to this type of processing at any time for reasons relating to your particular situation; this also applies to profiling based on these provisions.

We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds that outweigh your interests, rights, and freedoms, or the data processing is being used to assert, exercise or defend legal claims.

A withdrawal of consent will not affect the validity of our use of your personal data up until the point you have withdrawn your consent.

  • For EU Residents (GDPR Rights)
    If you are a resident of the European Union, you may have certain rights with respect to your personal data. These rights are standardized in Articles 15 - 22 EU-GDPR. To the extent that these laws apply, you may exercise the following rights: Right to Access (Art. 15 EU-GDPR): Note that much of the information you are entitled to know or access is disclosed in this Privacy Notice. With this said, you have the right to know about our information practices. You also have the right to access the categories of data we collect, with whom we share that information, and, in some cases, what specific Personal data we associate with you.

Right to Rectification (Art. 16 EU-GDPR): You may request we correct or rectify inaccurate information we have collected about you.. Right to Erasure ('right to be forgotten') (Art. 17 EU-GDPR): You may request that we delete the personal data we have collected about you. Depending on the applicable law, in some cases we are required or permitted to retain your information, even if you validly requested we delete or erase it. Right to Restriction (Art. 18 EU-GDPR): If we process your information based on our legitimate interests as explained in this Privacy Notice, or in the public interest, you can object to this processing in certain circumstances. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications. Right to Data Portability (Art. 21 EU-GDPR): If you request a copy of your specific information then we will provide it in an easily accessible format. Right to Object (Art. 20 EU-GDPR): If we process your information based on our legitimate interests as explained in this Privacy Notice, you may have the right to restrict processing in certain circumstances. To exercise your GDPR rights, please contact us at Online_Support@romantix.com. The same applies if you have any queries on data processing at our company. You also have the right to lodge a complaint directly with the Data Protection Supervisory Authority.

6. Data Security

The security of your personal data is important to us. We take reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We implement security measures as we deem appropriate and consistent with industry standards. As no data security protocol is impenetrable, we cannot guarantee the security of our systems or databases, nor can we guarantee that personal data we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. Accordingly, any information you transfer to or from any service is provided at your own risk.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After that, your data will be securely deleted or anonymized.

8. Childrenā€™s Privacy

Our website is intended for individuals aged 18 and older. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

9. International Transfers

Your personal data may be transferred to, and processed in, countries outside of your country of residence, including the United States. We ensure that any such transfer complies with applicable data protection laws.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will update the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically for any updates or changes. If you register as a user, you will be prompted to review and acknowledge any changes when you log in after changes have been made.